Terms of service
What YoPro is
YoPro is a marketplace for paid one-to-one video consultations. Consultations are provided by independent professionals, not by YoPro, and the advice in a session is the professional's own.
Your account
You can look around as a guest. Booking, paying, posting clips and applying to offer sessions need a sign-in method — Google, email or a phone number — so you can get back to them on any device. A guest account exists only in the browser or phone it was made on and can't be recovered.
Professionals
Anyone can apply to offer consultations. Our team reviews each application before clients can book. The verified badge means our team checked the person's ID and professional credentials; being an approved professional and being verified are separate. Only claim qualifications, licences and experience you actually have.
Payments
When you book, you pay YoPro, and we hold the payment until the session is done and you're satisfied — see Payment protection. YoPro keeps a 20% platform fee from each released payment. Payments are processed by Razorpay.
Cancellations and refunds
Cancel before the professional accepts, or at least 12 hours before the start time, for a full refund. If the professional cancels, declines or doesn't accept in time, you're refunded in full — see Cancellations and refunds.
Sessions
Calls are encrypted and go straight between your two devices. When a direct connection isn't possible, they pass through an encrypted relay that can't see or hear them. Calls are not recorded.
Clips and conduct
Everyone on YoPro follows the Community guidelines. Clips must be yours to share. We may remove content or suspend accounts that break the guidelines.
Not for emergencies
Advice on YoPro isn't a substitute for emergency services, or for in-person care where that's needed. If someone is in danger, call 112.
Changes and questions
When these terms change, the current version is always at yopro.in/legal/terms. Questions: hello@yopro.in.