Payment protection
YoPro holds your payment
When you book, you pay YoPro — not the professional. We hold the money until the session is done and you're satisfied, then pass it on.
Say what you need before the call
Before paying, you describe your requirement. The professional reads it and must accept that they can solve it before the call can start. If they decline, or don't accept before the start time, you're refunded in full.
The call
Leaving the call doesn't end the session: either of you can rejoin until 10 minutes after the end time. A session counts once you've both connected; ending it early for both needs that, or the booked time to be up.
After the call
We ask whether the professional solved your problem. If you say yes, we release the payment to them. If you don't answer within 72 hours, we treat the session as satisfactory and release it.
If you're not satisfied
Tell us what went wrong within 72 hours. The payment stays with YoPro while we review the session. If we find the professional didn't have the expertise they claimed, or pretended to knowledge they don't have, we refund you in full. Otherwise we release the payment to them.
For professionals
Your earning shows as held until it's released. Released earnings are paid to the bank account in Payout details; we need your PAN, and your GSTIN if you're registered. YoPro keeps a 20% platform fee. Accept only requirements you can genuinely solve — declining costs you nothing, and misrepresenting your expertise can mean a refund and suspension.
Cancellations
Cancellation rules are unchanged: see Cancellations and refunds.